Refund and Return Policy

Thank you for shopping at CakeLab (www.cakelab.io). We appreciate your business and want you to be completely satisfied with your purchase.

Please read the following policy carefully before making a purchase. By placing an order with CakeLab, you indicate that you have read and accepted this policy.

### Refund and Return Policy:

1. **Refunds and Returns**:

We do not offer refunds or returns on our products. However, exceptions will be made in the following situations:

a. **Wrong Delivery**: In the event that you receive a cake that you did not order, we will offer a one-to-one exchange for the correct cake.

b. **Damaged during Delivery**: If your cake is damaged during the delivery process, we will offer a one-to-one exchange for a new cake.

2. **Eligibility for Refund or Return**:

To be eligible for a refund or return, please make sure to contact us within 24 hours of receiving the cake. We will require photographic evidence of the cake in question.

3. **Delivery Areas**:

We offer cake delivery within Kuala Lumpur and Selangor, covering the following areas:

- Petaling Jaya
- Subang Jaya
- Klang
- Shah Alam
- Setia Alam
- Kota Kemuning
- Puchong
- Rawang
- Kepong
- Kota Damansara
- Kuala Lumpur
- Putrajaya
- Cyberjaya
- Cheras
- Semenyih
- Kajang
- OUG
- Bukit Jalil
- Ampang
- Taman Melawati
- Seri Kembangan

...and surrounding areas.

4. **Delivery Time**:

We offer same-day delivery with a minimum order time of 2 hours. Please ensure that someone is available to receive the cake at the specified delivery address.

Contact Information:

- **Facebook**: [facebook.com/cakelab.io](https://www.facebook.com/cakelab.io)
- **Instagram**: [instagram.com/cakelab.io](https://www.instagram.com/cakelab.io)
- **Whatsapp**: 011-11985651

For any further inquiries or assistance, please do not hesitate to contact us through the provided channels.

Thank you for choosing CakeLab! We look forward to serving you delicious cakes.